Contact us directly on NZ Freephone 0800 273 845 (customer care available Monday to Friday 8:00am – 4:30pm)

Customer Service Centre New Zealand

Freephone 0800 273 845 Freefax 0800 288 513

Private Bag 94411 Manukau 2163, Auckland, New Zealand

Register Your Purchase

You can register your purchase online.

Breville's Warranty Policy

Please retain your Purchase Receipt as proof of purchase in order for your guarantee to be valid.

These documents must be presented in the event of making a claim under the terms of the Breville Replacement Guarantee. If the appliance was received as a gift please mark the Guarantee “Gift” and insert against “Date of Purchase”, the date on which the appliance was received.

Breville Guarantees all products against defects caused by faulty workmanship and materials for twelve months domestic use, (3 months commercial use) from date of purchase.

During this guarantee period Breville will REPLACE any defective product. However, if the product includes a number of accessories, only the defective part or accessory will be replaced. Breville reserves the right to make minor adjustments instead of replacing the product or accessory. Packaging, instructions, recipes etc. will not be replaced unless faulty.

Subject to your statutory rights as to the merchantable quality of the product or accessory. In the event of a product or accessory being replaced during the guarantee, the guarantee on the replacement will expire at the original date, i.e., 12 months from the original purchase date.

This Guarantee excludes defects caused by the product not being used in accordance with instructions, accidental damage, misuse or being tampered with by unauthorised persons. The replacement Guarantee also excludes breakages and consumable items such as kneading blade and pan.

If failure or fault occurs, please call our Customer Service Centre on 0800 273 845.

This Replacement Guarantee is additional to the conditions and Guarantee which are mandatory and as implied by the Consumer Guarantees Act and other legislation. If purchased overseas the normal twelve (12) months Repair Guarantee applies.

Commercial Warranty

Breville guarantees this product against defects caused by faulty workmanship and materials for 3 months commercial use from the date of purchase. During this guarantee period Breville will repair any defective product. If the product includes a number of accessories, only the defective part or accessory will be repaired. Packaging, instructions, recipes etc will also not be repaired or replaced unless faulty. In the event of a product or accessory being repaired during the guarantee period, the guarantee on the repaired product will expire 3 months from the date of the repair.

Covered by Warranty

Breville's registered service agents can carry out professional repairs on your faulty Breville appliance.

If your appliance is brand new and not working or missing components, please call our Customer Service Centre on 0800 273 845 or askus@breville.co.nz

If your appliance has become faulty after use, please call our Customer Service Centre on 0800 273 845 or askus@breville.co.nz

Out of Warranty Replacement or Repairs

Breville's registered service agents can carry out professional repairs on your faulty Breville appliance.

Replacement Parts or Accessories

Replacement parts and accessories are available through Breville's registered service agents.